Terms of Service
1. The service
FrameRelay turns a long YouTube video you submit into short vertical video clips using third-party processing, and delivers the finished clips to you through private download links. By buying a plan or the pilot, or by submitting a video, you agree to these terms.
2. Plans and payment
Pilot: $149 once, 2 source videos and up to 10 clips in total, no automatic renewal. Pilot videos must be submitted within 30 days of payment. Creator: $399 per month, up to 4 source videos and 40 clips per billing month. Growth: $699 per month, up to 8 source videos and 80 clips per billing month. No plan produces more than 10 clips from one video. Unused videos and clips do not roll over. Prices are in US dollars and exclude applicable tax. Monthly plans renew automatically every month at the plan price, charged to the payment method you gave at checkout, until you cancel; you can cancel any time as described in the Refund and Cancellation Policy. Payments are handled by Stripe. You must be 18 or older and able to enter a binding contract.
3. Submitting a video
You submit a YouTube link through your private submission link. A submission is accepted when the link passes our check: it is a public or unlisted YouTube video up to 120 minutes long, it is within your plan allowance, and it has not already been submitted. We email you when it is accepted, or tell you why it was not. A refused link does not use your allowance.
4. Turnaround
We deliver your clips within 3 business days after a submission is accepted. Business days are Monday to Friday, Central Time, and do not include US federal holidays. This is a delivery commitment tied to the refund rule in our Refund and Cancellation Policy. It is not a promise about the content, performance or popularity of any clip.
5. Your content and rights
You must own, or have permission to use, every video you submit, including its footage, music, voices, likenesses and any other material. You are responsible for what you submit. You give us only the permission needed to download, process, store and deliver your video and the clips made from it. You keep your rights in your content and we claim no ownership of it. You authorize us and our providers to access the YouTube video you submit, which may include retrieving it from YouTube, for the sole purpose of making your clips. You confirm that anyone who appears or is heard in your video has agreed to the video being published and processed, and you understand that our automated tools may detect faces, speech and scenes to choose and frame clips.
6. Re-runs
You may ask for one re-run of a video's clips within 7 business days after delivery. A re-run does not use another video from your plan allowance.
7. Delivery and retention
We email you a private download link for each clip. Links expire after 72 hours. Delivered files are kept for 30 days and then deleted; during those 30 days you can email us for a fresh link. Source videos and backups are also deleted within 30 days. Support messages are kept for up to 1 year, and billing and order records for 7 years for accounting and tax reasons.
8. Refunds and cancellation
See the Refund and Cancellation Policy. It is part of these terms.
9. Our providers
We use Stripe (payments), Klap (video processing), Cloudflare (hosting, storage and incoming email) and Resend (outgoing email). They process your information and content as needed to provide the service.
10. No guarantee of results
We do not promise views, revenue, followers, or that any platform will accept or promote your clips. Clips are made with automated tools and may need your review before you post them.
11. Acceptable use
No illegal content, no content that infringes anyone's rights, and no attempts to disrupt or misuse the service. If you believe content we hold infringes your copyright, email support@framerelay.app with the link, what is infringed and your contact details, and we will promptly remove it. We may end the accounts of repeat infringers.
12. Changes and ending the service
We may update these terms and will give you notice of material changes by email at least 14 days before they apply to you. We may suspend or end the service for violations of these terms; if we end your plan without cause, we refund the unused part of the current month.
13. Liability and disputes
To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the month before the claim arose. You are responsible for claims that arise from content you submit without the rights to it. These terms are governed by Texas law, and disputes will be heard in the courts of Tarrant County, Texas. Nothing here removes rights you have under applicable law.
14. No warranties
To the extent the law allows, the service and the clips are provided "as is" and "as available". We do not promise that the service will be uninterrupted or error free, or that clips will suit a particular purpose, and we are not liable for indirect or consequential losses such as lost profits or lost audience. Nothing here limits liability that the law does not allow to be limited.
15. Taxes
Prices exclude sales or similar taxes. Where tax applies, it is added at checkout or shown on your receipt.
16. Emails
We send emails about your order, delivery, billing and changes to these terms. We do not send marketing emails unless you ask for them.
17. Contact
support@framerelay.app
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