Refund and Cancellation Policy

Effective November 9, 2026. Operated by Mason John Dix, doing business as FrameRelay, Fort Worth, Texas.

Cancel any time

Cancel your monthly plan whenever you like, online using the cancel link in your Stripe receipt or billing portal, or by emailing support@framerelay.app (we cancel it the same business day and confirm by email). You keep access until the end of the month you already paid for. There are no partial-month refunds for unused time. Files already delivered stay available for 30 days after delivery.

Renewal

Monthly plans renew automatically at the plan price until you cancel. Stripe emails a receipt for every payment. The pilot is a one-time payment and does not renew.

If we are late

If we have not delivered the clips for an accepted video within 5 business days after its 3-business-day delivery date, you can request a refund for that video. The refund is that video's share of your payment: the plan price divided by the number of videos in the plan. That is $99.75 on Creator, $87.38 on Growth and $74.50 on the Pilot. The 5 extra days start on their own, so you do not need to ask first. To request a refund, email support@framerelay.app.

No refund otherwise

Once your clips are delivered we do not refund the delivered work, unless we choose to or the law requires it. This does not remove any rights you have under applicable law.

Re-runs

If you are not happy with a video's clips, ask for one re-run within 7 business days of delivery. It does not use another video from your plan.