Privacy Policy

Effective November 9, 2026. Operated by Mason John Dix, doing business as FrameRelay, Fort Worth, Texas. Contact: support@framerelay.app.

What we collect

• Account and billing: your name and email address, and your payment status. Stripe handles your card; we never see or store your card number.
• Your submissions: the YouTube links you send.
• Your content: the source video as processed and the clips made from it.
• Support messages: what you email to support@framerelay.app.
• Technical data: our hosting provider keeps basic server logs such as request time and IP address. We do not use advertising or analytics trackers on this site. Our hosting provider may set a short-lived security cookie (for bot protection) and load a security script from the same site. If you use the enquiry form, it only prepares an email in your own email app; nothing is submitted from the page.

Why we use it

To take payment, accept and process your videos, deliver your clips, contact you about your order, prevent abuse and duplicate processing, give support, and meet legal and accounting duties.

Who processes it

Stripe (payments), Klap (video processing), Cloudflare (hosting, storage and incoming email) and Resend (outgoing email). They handle some of your information to do their job. We do not sell your personal information.

How long we keep it

Delivered clips, source videos and backups: 30 days after delivery, then deleted. Support messages: up to 1 year. Billing and order records: 7 years.

Security

We use private storage, signed expiring download links and signed single-customer submission links. No system is perfectly secure.

Your choices

Email support@framerelay.app to ask us to access, correct or delete your information. We answer within 30 days. If you are outside the United States, your information is processed in the United States.

Faces, voices and other people in your videos

Your videos may show or include other people. Our video processor uses automated tools that can detect faces, speakers and scenes in order to pick and frame clips. We use this only to make your clips. We do not build profiles of people, we do not use it to identify anyone, and we do not sell it. You confirm in our Terms that people in your videos have agreed to the video being processed.

Sharing and sale

We do not sell your personal information or share it for advertising. Our providers may use it only to do their job for us.

Children

The service is for people 18 and older.

Changes

We post changes here and update the date, and email you about material changes.